616-527-3320
reception.sternerclinic@gmail.com

FAQsSterner Veterinary Clinic

Our veterinary team at Sterner Veterinary Clinic is here to address any questions you may have. Explore our FAQ page for common inquiries.
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We proudly serve the pets Ionia, MI and beyond.

At Sterner Veterinary Clinic, we’re here to help. Check out our FAQs for answers to common questions from pet parents. Please feel free to contact us at 616-527-3320 if you have further questions.

Frequently Asked Questions

What payment methods do you accept?
We accept Cash, Check, Care Credit, as well as VISA, Mastercard, American Express and Discover Card.
What services do you provide?

We provide the following small animal services:

  • Annual Wellness & Vaccines
  • Diagnostic and Therapeutic Services
  • Surgical Services
  • Anesthesia
  • Radiology Services
  • Dentistry
  • In-House Laboratory
  • Permanent identification
  • Pharmacy
  • Individualized Flea Control Programs
  • Dietary Counseling
  • Euthanasia
How is anesthesia handled during surgery?
We take anesthesia seriously, using a safe, multi-modal approach. We ensure your pet’s safety with pre-op assessments, modern anesthetic agents, and monitoring equipment.
Will I receive written after-care instructions after my pet's surgery?

Yes, you will receive comprehensive written instructions to guide you through your pet’s recovery. If you have any questions or concerns about your pet’s healing process, don’t hesitate to get in touch with us.

What if I have concerns about my pet's recovery outside of business hours?
If you have an urgent concern or emergency, simply call our number and follow the prompts to speak with a veterinary professional, free of charge.
What types of tests are performed in the lab at Sterner Veterinary Clinic?

Our in-house lab conducts various tests, including bloodwork, urine analysis, and more, for accurate diagnoses.

How do therapeutic services at your hospital help my pet?

Therapeutic services involve tailored treatments to address your pet’s specific health issues and promote recovery.

How can I schedule an appointment?
You can conveniently schedule appointments by calling us (616)527-3320 or through our Pet Desk software.
WHAT IF I NEED TO CANCEL MY APPOINTMENT
We understand occasional missed appointments or cancellations can occur for a variety of reasons. However, when you do not call in advance to cancel your appointment, you may be preventing another pet from getting much needed treatment.

To honor the medical needs of other patients, we kindly ask that you contact our office at least 24 hours in advance if you are unable to keep your appointment. Short-Notice cancellations or No-Call/No-Shows may be subject to a $25.00 fee per occurrence. Repeat cancellations may be subject to a deposit in order to reschedule.

Thank you for supporting pets. By honoring your scheduled appointment and adhering to our cancellation policy, you’re helping ensure every pet, including yours, receives the timely care they deserve.